gift & living products designed by j-me in London

FREE STANDARD SHIPPING in the UK for orders over £30.00

terms and conditions

website usage t&cs:

by browsing and continuing to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern j-me’srelationship with you in relation to this website. if you disagree with any part of these terms and conditions, please do not use our website. the term ‘j-me’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is unit 1.20 - 1.21 oxo tower wharf, bargehouse street, london, se19ph. the term ‘you’ refers to the user or viewer of our website. the use of this website is subject to the following terms of use:

 

the content of the pages of this website are for your general information and use only. it is subject to change without notice.

 

neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

 

you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

 

it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

this website contains material which is owned by or licensed to us. this material includes, but is not limited to the design, layout, look, appearance and graphics. reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions.

 

all trademarks reproduced in this website which are not the property of, or licensed to the operator, are acknowledged on the website.

 

unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

from time to time, this website may also include links to other websites. these links are provided for your convenience to provide further information. they do not signify that we endorse the website(s). we have no responsibility for the content of the linked website(s).

 

your use of this website and any dispute arising out of such use of the website is subject to the laws of england, northern irelandscotland and wales.

 

company house: j-me original design ltd, 368 forest road, london, united kingdom, e17 5jf, company no. 07722220

 

j-me is completely dedicated to your total satisfaction. if you have any suggestions or comments please email us using the link on the contact page.

 

our contact details:

j-me original design ltd
unit 1.20 - 1.21 oxo tower wharf,

bargehouse street,

london,

se1 9ph,

united kingdom


phone: +44 (0)20 7928 8828
email: info@j-me.com 
vat registration number: 778 3581 77

 

making a purchase:

making a purchase could not be easier. just browse our store, and add any items that you wish to purchase into the shopping cart. after you have finished your selection, click on 'checkout' and you will be asked for a few details that we need to be able to complete the order. (refer to privacy policy)

 

we accept credit and debit card payments, as well as paypal. if you are shopping from outside the uk, place your order and your credit card company will convert the transaction to your own currency.

 

when your order confirmation is received, this serves to indicate that we have received your order. it does not indicate that a contract exists between you and j-me. we will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. we have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for any reason. in the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

back orders:

if your item is not in stock, we can back order for you. you will always be emailed with the option to cancel your order if you would rather not wait.

 

returns policy:

j-me offers a 14 day no-quibble guarantee – so if, for any reason, you are not entirely happy with your purchase, please notify j-me hq within 14 days of receipt. it is imperative you contact us before returning any goods. in most instances, we will advise you to return the goods to us, providing they are in their original packaging and in a resalable condition. please attach a copy of your order confirmation to your returned item(s) for identification purposes. upon return, the goods will be inspected, and a refund issued within 14 days. j-me will not accept responsibility for any charges incurred by returning the goods.

 

only for damaged, faulty or incorrectly supplied goods will we reimburse you for delivery costs. again, please contact j-me hq prior to returning to us.

 

your rights to return goods are protected under the eu distance selling directive which can be found here http://www.legislation.gov.uk/uksi/2000/2334/pdfs/uksi_20002334_en.pdf

 

we also provide a 1 year manufacturing warrantee. please contact j-me hq if you experience a problem with your goods within this time frame.

 

cancellation policy:

contact us immedietly if you need to cancel your order. if the product has not already been dispatched we will be able to issue a full refund. if the order has been dispatched then our customer services team will advise on our returns policy.

 

tax charges:

all uk and european prices include vat of 20% (until advised otherwise by the government) our vat number is 778 3581 77. for customers buying outside the EU, we do not reduce the price by 20%. in these instances, although vat is not included, we retain the 20% to recoup the extra shipping charges incurred by shipping outside the EU.

 

credit card security:

all credit-card information is entered via a secure payment page provided by paypal in partnership with j-me.

 

reaching us:

if you need to reach us, please email us using the link on the contact page, alternatively, you can call on +44 (0)20 7928 8828 or write to us at unit 1.20 - 1.21 oxo tower wharf, bargehouse street, london se1 9ph united kingdom.

 

delivery policy


shipping & handling

uk - a shipping charge of £3.95 is applied all orders under £30.00. orders over £30.00 are shipped free of charge. a quicker, recorded delivery can be selected for £5.90 (or £6.90 on all shoe racks, coat racks and magazine racks)

 

export - shipping prices vary and are calculated at checkout. these prices do not include additional duties and taxes – you may be asked to pay a small amount upon receipt of goods. the majority of our products do not incur any duties, but the few that do have the lowest possible classification in order to minimise this cost to you. if a charge does apply it will be billed directly to you by ups orparcelforce, j-me is not liable or responsible for this charge.

 

if an order that needs a signature is undelivered it will be returned to j-me (usually after 3 delivery attempts). in this event, we will refund the cost of goods but no delivery charge. resending goods will incur a second delivery charge. it is the responsibility of the consumer to give the correct address while processing an order. failure to put a correct address may result in a parcel being lost in the post. 

 

delivery schedule

uk – 1-2 working days for recorded delivery, 3-4 working days for standard delivery.

 

export – delivery times depend on shipping destination. if you require a more accurate schedule please contact our customer services team. recorded delivery options are also available for each country.

 

if a quicker service is required (ie. next day) then please call our customer services team on +44 (0)20 7928 8828.


note: all orders made between christmas eve and new year's eve will be delivered the following year.