gift & living products designed by j-me in London

delivery policy

shipping & handling
uk - a shipping charge of £3.95 is applied to most items within the j-me range. a standard shipping charge of £4.95 is applied to any quantity of larger items within the j-me range. examples of larger items are – coat racks and shoe racks.


export - shipping prices vary and are calculated at checkout (before payment confirmation is required). these prices do not include additional duties and taxes – you may be asked to pay a small amount upon receipt of goods. the majority of our products do not incur any duties, but the few that do have the lowest possible classification in order to minimise this cost to you.


“signed for service” shipments are mostly sent via ups courier. for shipments outside of europe (eg. usa, russia, etc.) local import duties & taxes may apply. if a charge does apply it will be billed directly to you by ups, j-me is not liable or responsible for this charge.


if an order that needs a signature is undelivered it will be sent back to j-me (usually after 3 delivery attempts). it is the responsibility of the consumer to give the correct address while processing an order. failure to put a correct address may result in a parcel being lost in the post.

 

delivery schedule
uk - you will normally receive your items within 6 business days from receipt of order. if you would prefer added peace of mind by signing for your goods, please select ‘signed for’ at the checkout. for uk orders this service is charged at an additional £1.95.


export – delivery times depend on shipping destination. if you require a more accurate schedule please contact our customer services team. for all overseas orders, a ‘signed for’ service is an additional £4.95 to the standard shipping cost. please note, for export orders, ‘signed for’ does not guarantee a faster service, although in most circumstances, it is generally quicker.


if a quicker service is required (ie. next day) then please call our customer services team on +44 (0)20 7928 8828.
note: all orders made between christmas eve and new year's eve will be delivered the following year.